WorldPay

WorldPay
  • Editor Rating

  • Rated 3.5 stars
  • Very Good

  • WorldPay
  • Reviewed by:
  • Published on:
  • Last modified: August 18, 2015
  • Disclaimer

Review Summary:

WorldPay is originally based in the UK, their US branch relies on independent sales agents and as a result struggles with consistency and service. While a viable option for US based businesses, we feel there are other processors that provide a higher level of service with more competitive pricing.

WorldPay
  • WorldPay
  • Rating: 3.5
  • Reviewed by:
  • Published on: February 26, 2015
  • Last modified: August 18, 2015

Review Summary:

WorldPay is originally based in the UK, their US branch relies on independent sales agents and as a result struggles with consistency and service. While a viable option for US based businesses, we feel there are other processors that provide a higher level of service with more competitive pricing.

View our Top Ranked Processor

WorldPay is a global merchant service provider founded in 1994. WorldPay.us is their domestic outfit and will be the focus of this review. The company provides POS, phone and mail-order payment processing to small businesses as well as much larger corporations, such as McDonald’s.

After almost 20 years as a payment processor, WorldPay is known as a flexible and reliable service provider for a variety of payment systems. WorldPay serves companies in virtually every business sector, including grocery stores, restaurants, retail and gasoline sellers. In cases where small businesses need a single payment processor for a variety of needs, WorldPay is often an excellent choice. Among the benefits enjoyed by companies choosing WorldPay are simple access to funds, competitively priced processing fees and a host of specialized services to suit each merchant.

With the size of the organization it is not surprising that WorldPay suffers from many of the typical problems associated with larger processors. The main issues that businesses considering working with WorldPay will face are inconsistency in the sales and customer service experience.

Similar to many larger processors WorldPay leverages an extensive network of Independent Sales Agents for many of their sales. One of the more interesting aspects of this arrangement is that many merchants will find that they can receive lower costs working with one of these Agents rather than WorldPay.us directly. This is not completely unheard of, however it is an important distinction for those merchants that are committed to working with WorldPay as their processor – be sure to shop around and not assume your best bet is working with WorldPay.us directly.

Two of the main items that resulted in WorldPay.us not receiving high marks from our review process are both the contracts and PCI fees that their merchants typically face. In our review we found that while nearly all merchants had cancellation fees baked into their contracts, due to the nature of the various Agents they’d signed through the actual cancellation fees could vary greatly. Additionally WorldPay has some of the highest PCI fees we have come across in our reviews. This is a serious hurdle for small and mid-sized businesses as in some cases the fees may actually outpace their processing volume.

Before You Sign A Contract!

We recommend that all merchants speak with at least 2 processors before signing their contract. Why?…

First – You should feel comfortable with the sales representative, if you’re feeling pressure on the call or feel as though you are not a focus, it’s unlikely your experience will improve after signing your contract!

Second – Be wary of introductory rates (specifically qualified rates) in the initial pitch – each business is unique and the rates/fees that will actually save your business the most, are only available once the sales representative has learned about your business.

We currently have Cayan listed as our top ranked merchant service provider. However if they do not fit your needs, you can look through our full list of processors and find the one that is right for your business here.

According to the Better Business Bureau, WorldPay has an A+ rating. However the company has had 229 complaints filed against them and subsequently closed in the past three years, with 118 cases closed within the last year. Six of the 229 complaints related to advertising and sales issues. 82 complaints dealt with problems in collection and billing. Finally, 141 issues were related to issues with the company’s products and services.

WorldPay’s rates are competitive when compared to other leaders of the merchant payment industry. However similar to our earlier notes merchant should be very careful about reviewing these “low rates” as often out of the many card processed today, relatively few qualify for these rates. With a lack of consistency across the contracts merchants see as well as the potential for abuse, we have difficulty providing a full recommendation of their service for business owners looking for the best solution for their processing needs.

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SMB Reviews
SMB Reviews 498 posts

SMBReviews is committed to providing small and mid-sized business owners with the information and resources they need to select the best service or product for their company.

Editor review

Costs
3.15/5
Sales
3.5/5
Customer Service
3/5
Ratings
3.5/5

3.29

Average
3.29
Summary

WorldPay is originally based in the UK, their US branch relies on independent sales agents and as a result struggles with consistency and service. While a viable option for US based businesses, we feel there are other processors that provide a higher level of service with more competitive pricing.

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2 Comments

  1. Angry Client
    January 06, 18:54 Reply
    Worldpay is a scam! DO NOT DO BUSINESS WITH THEM !! After getting charged extra fees, you will get charged for new things that you did not know you agreed to. Only to find out you are on a 3 yr contract that you did not agree to, they will say that they have a sign contract from you right in front of them that they would gladly send you. A contract that you know you didn't sign. Then you find out that if you terminate before that contract, you will be charged a $495.00 early termination fee. Then you wait till after your contract is up and try to terminate and that will tell you that on the anniversary of your contract, it automatically renews for another year. To terminate you will have to pay the $495.00 termination fee! You only have 30 days from the time of your anniversary is up to terminate, miss that and your locked in for another year or $495.00 termination fee! Crooks! Not to mention how much money they make off of you, they have to use these low level tactics on the one person that they are supposed to be helping. STAY AWAY !! Find a better merchant processor. Very unsatisfied long time client with real life experience. I have read tons of complaints just like this one. If you too have had a bad experience with Worldpay, please help me help others ! Post your bad experience !!
  2. Tom
    January 06, 19:49 Reply
    Warning !! Please look for a different card processing merchant. I am a long time client, not by choice, though. They will tell you that your locked into a 3 year contract & to terminated prior to that contract I would be charged a $495.00 termination fee ( this is just after already drafting several hundred from my bank account for add on fees). They say that you signed the contract, that they could send me a copy if I like. So you wait till after your 3 year is up. Call back & they tell you that on your anniversary of your contract, that it automatically renews for a year term. To terminate prior your year term, you will again be penalized $495.00. The then also inform you that you only have 30 days to terminate on your anniversary, miss that & your screwed & locked in for another year. What bad practices to trap the client your supposed to be helping. Do yourself a favor & find a better company to work with, one that actually cares about the business that do. If you have had a bad experience with Worldly, please help warn other.

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