The Merchant Equipment Store

  • Editor Rating

  • Rated 4 stars
  • Excellent

  • The Merchant Equipment Store
  • Reviewed by:
  • Published on:
  • Last modified: August 18, 2015
  • Disclaimer

Review Summary:

Merchant Equipment Store is one of the better companies we have had the opportunity to come across since starting this website, narrowly missing our top rating.

  • The Merchant Equipment Store
  • Rating: 4
  • Reviewed by:
  • Published on: February 26, 2015
  • Last modified: August 18, 2015

Review Summary:

Merchant Equipment Store is one of the better companies we have had the opportunity to come across since starting this website, narrowly missing our top rating.

View our Top Ranked Processor

Merchant Equipment Store is one of the better companies we have had the opportunity to come across since starting this website. To begin their website is one of the cleaner and more user friendly ones that we have encountered. While this is obviously less important than the rates, fees, and customer service they offer. However while looks can be deceiving we have often found that those merchant providers that provide quality products also demand of themselves a high standard throughout their operation including their corporate website.

They are based our of Austin, Texas and are currently rated an A by the Better Business Bureau. The company was founded in 1997 and has been accredited by the BBB since 2004. While they only have 7 complaints over the last 36 months, 5 of the complaints have been closed over the past 12 months. This is a worrying trend and we will stay vigilant in monitoring these numbers as we move forward.

Before You Sign A Contract!

We recommend that all merchants speak with at least 2 processors before signing their contract. Why?…

First – You should feel comfortable with the sales representative, if you’re feeling pressure on the call or feel as though you are not a focus, it’s unlikely your experience will improve after signing your contract!

Second – Be wary of introductory rates (specifically qualified rates) in the initial pitch – each business is unique and the rates/fees that will actually save your business the most, are only available once the sales representative has learned about your business.

We currently have Cayan listed as our top ranked merchant service provider. However if they do not fit your needs, you can look through our full list of processors and find the one that is right for your business here.

The complaints levied against The Merchant Equipment Store fall into the standard class of those we’ve seen throughout this process. Often these are a result of merchants not understanding the contracts they are agreeing to. While common enough, we always recommend that merchants look for merchant processors with very open disclosure on all their rates/fees/contract terms. While credit card processors would risk not signing as many accounts in the short term, we believe that eventually the rewards of having a sterling record would offer far greater benefits.

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SMB Reviews
SMB Reviews 469 posts

SMBReviews is committed to providing small and mid-sized business owners with the information and resources they need to select the best service or product for their company.

Editor review

Costs
4.05/5
Sales
3.85/5
Customer Service
3.75/5
Ratings
4.2/5

3.96

Good
3.96
Summary

Merchant Equipment Store is one of the better companies we have had the opportunity to come across since starting this website.

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