Leap Payments

Leap Payments
  • Editor Rating

  • Rated 4 stars
  • Excellent

  • Leap Payments
  • Reviewed by:
  • Published on:
  • Last modified: August 18, 2015
  • Disclaimer

Review Summary:

Leap Payments a very competitive option for merchants looking to save money on their merchant accounts.

Leap Payments
  • Leap Payments
  • Rating: 4
  • Reviewed by:
  • Published on: February 25, 2015
  • Last modified: August 18, 2015

Review Summary:

Leap Payments a very competitive option for merchants looking to save money on their merchant accounts.

View our Top Ranked Processor

Leap Payments is a relatively new player in the credit card processing field. However they offer a very competitive option for merchants looking to save money on their merchant accounts. They had competitive rates and the schedule of rates and fees that we received from Leap Payments did not show any major surprises or headaches.

One of their biggest strengths and reasons for our recommendation is their website, which includes substantial testimonials from their customer base – a strong indicator of the companies treatment of their customers. As mentioned, this is a new company in the field so there is some added importance in seeing verifiable contacts for the merchants that have worked with them.

Before You Sign A Contract!

We recommend that all merchants speak with at least 2 processors before signing their contract. Why?…

First – You should feel comfortable with the sales representative, if you’re feeling pressure on the call or feel as though you are not a focus, it’s unlikely your experience will improve after signing your contract!

Second – Be wary of introductory rates (specifically qualified rates) in the initial pitch – each business is unique and the rates/fees that will actually save your business the most, are only available once the sales representative has learned about your business.

We currently have Cayan listed as our top ranked merchant service provider. However if they do not fit your needs, you can look through our full list of processors and find the one that is right for your business here.

They also are fairly active in social media outlets. While this does little to improve their ability to process credit cards, we have found that those companies that are involved with social media are often the same companies that are attentive to their customer service. It seems as though those processors who are active in their reach out campaigns are also aware of the impact negative reviews can have on their companies success, especially with a young company such as Leap Payments.

As always with a new company like this there is a limited pool of current and former merchants to get detailed information from. As a result make sure you are reading through your contract carefully for anything that looks out of the ordinary, specifically for items related to contracts/cancellation fees.

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SMB Reviews
SMB Reviews 498 posts

SMBReviews is committed to providing small and mid-sized business owners with the information and resources they need to select the best service or product for their company.

Editor review

Costs
4/5
Sales
3.35/5
Customer Service
3.95/5
Ratings
4/5

3.83

Good
3.83
Summary

Leap Payments a very competitive option for merchants looking to save money on their merchant accounts.

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0 Comments

  1. Brian Vaughn
    November 24, 16:36 Reply
    Never and I mean never use Leap Payments contractors, we are a contractor and got screwed over big time. Bogus chargeback dispute started by American Express and sent to Leap Payments our card processor soon to be exprocessor and defendant in a lawsuit along with American Express. Amex started a bogus dispute making it look like our customer did it after our customer used his prepaid Amex cars to pay us for work we did. Amex tried to call the customer since it thinks everyone is a criminal so they could verify the charge of $772.50 he paid us with, but when they didn't reach him after calling what looks like once and they didn't even leave a voicemail and then they tried calling us but also didn't leave a voicemail, Amex's employee just opened a bogus dispute and put in reason as work not completed to customers satisfaction or not completed at all. Which is a completely made up lie by Amex. Our customer three way called us and Amex where Amex said what dispute we don't show anything and said they would as a precaution send an email up to their chargeback department telling them the customer called in and said pay that charge and nothing is in dispute and that he didn't dispute anything about that charge ever. Still Amex or Leap Payments pulled all the money out of our business Checking and over drew the acct forcing me to have to scrap money out of thin air to put our business acct back in the green. On top of that Amex slandered our business by making up the bogus dispute by putting reason as work not done or not completed to customers satisfaction. Our customer proved to us that he never even called them by the three way call we listened in on with him after he had called them once before earlier that morning. We are taking legal action against Leap Payments for refusing to even investigate the fraud by Amex we reported to them about this bogus dispute they opened and suing Amex for making up the fake dispute in the first place. Our relationship with our customer is damaged by these actions, our bank acct history and banking relationship with our bank has been damaged and we spent many hours on phone calls and emails and filing out the chargeback paperwork that Leap Payments demands be filled out to get our money back with in a week and a half during Thanksgiving week. Time that should have been spent enjoying the holiday with family that is visiting was instead spent scrambling to move money around to cover our over drawn acct at our bank and on the phone and on emails and getting the run around by Leap Payments and Amex. These companies pitch so much about consumer fraud and threaten you about the risk of being hacked and keeping customer card numbers or personal info, yet when you report fraud by one of their own they refuse to lift a finger, just shows you what you really mean to them as a merchant

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