Leaders Merchant Services

Leaders Merchant Services
  • Editor Rating

  • Rated 2.5 stars
  • OK

  • Leaders Merchant Services
  • Reviewed by:
  • Published on:
  • Last modified: August 18, 2015
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Review Summary:

We try and avoid recommending merchant service providers that have contracts, and our concerns about what transactions are deemed "qualified" make us hesitant to give Leaders a higher ranking at this time.

Leaders Merchant Services
  • Leaders Merchant Services
  • Rating: 2.5
  • Reviewed by:
  • Published on: February 25, 2015
  • Last modified: August 18, 2015

Review Summary:

We try and avoid recommending merchant service providers that have contracts, and our concerns about what transactions are deemed "qualified" make us hesitant to give Leaders a higher ranking at this time.

View our Top Ranked Processor

Leaders Merchant Services, whose website is RockBottomMerchantAccounts.com, aggressively promote their low rates and fees. In addition they have a number of add-ins and other promotions to lower the initial cost of setting up your merchant account.

While they offer attractive rates in their packaging, we have recently spoken with some customers who had concerns that the rates they had expected to receive were not mirrored in their statements. Reviewing their accounts it looks as though the qualifications for items to downgrade from qualified to mid/non-qualified were such that very very few transactions would ever get the qualified rate. This brings up an interesting item as many customers feel when dealing with a tiered pricing structure that all companies have the same tiers. While the tiers themselves are called the same thing, each company sets its own standards for each. It would appear that Leaders has set up very difficult standards for a transaction to be considered qualified. As such I would be very careful to pay close attention to your mid and non qualified rates before signing any contract, while this is good advice with any merchant processor it is especially important with Leaders.

Leaders is a California-based company that specializes in debit card and credit card processing for companies of all sizes. They are currently rated A+ by the Better Business Bureau and have been incorporated since January of 2000.

Leaders seems to very active in disputing the complaints on them that we found online. While they typically apologize for the issues the merchants faced, they often refer to the fact that the individual signed a contract that stipulated the fees and charges the merchant would see. These were typically according to the merchants, fees and charges that were not explained during the sign up process and are a concern for new merchants considering Leaders for their credit card processing. This does bring up some concerns but they seem to be working on correcting these issues and improving their offering.

Before You Sign A Contract!

We recommend that all merchants speak with at least 2 processors before signing their contract. Why?…

First – You should feel comfortable with the sales representative, if you’re feeling pressure on the call or feel as though you are not a focus, it’s unlikely your experience will improve after signing your contract!

Second – Be wary of introductory rates (specifically qualified rates) in the initial pitch – each business is unique and the rates/fees that will actually save your business the most, are only available once the sales representative has learned about your business.

We currently have Cayan listed as our top ranked merchant service provider. However if they do not fit your needs, you can look through our full list of processors and find the one that is right for your business here.

Similar to some of our other top processors Leaders is proud of their A+ BBB rating and offer all merchants a 30-day trial for new merchants to try their service before the contract comes into play. As we have written about we try and avoid recommending merchant service providers that have contracts, and our concerns about what transactions are deemed “qualified” make us hesitant to give Leaders a higher ranking at this time.

As always if you have personal experience with Leaders we would greatly appreciate your input as we look to improve our website and rankings.

As we mentioned Leaders is also known as RockBottomMerchantAccounts.com – you can connect with them there or call them directly.

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SMB Reviews
SMB Reviews 488 posts

SMBReviews is committed to providing small and mid-sized business owners with the information and resources they need to select the best service or product for their company.

Editor review

Costs
2.5/5
Sales
2.5/5
Customer Service
2.5/5
Ratings
3/5

2.63

Fair
2.63
Summary

We try and avoid recommending merchant service providers that have contracts, and our concerns about what transactions are deemed "qualified" make us hesitant to give Leaders a higher ranking at this time.

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0 Comments

  1. Hari Matana
    March 17, 16:54 Reply
    Once you opened an account with them, they completely ignore you. I have been trying to change my account number, it's been more than 2 month and I'm calling everyday to find out same answer " 3-4 business days". No one is communication with each other, information we need to send multiple times. Every rep. of this company is" trying" to help with the same answer. When I asked to speak with the supervisor, there is no supervisor, he will call you back. Never heard back from anybody.
  2. Leonard Habel
    September 21, 17:37 Reply
    They registered me really fast, like in the same day I called, pretty crazy but no issues at all so far except took me a while to get in contact with the person I needed…customers seem to like the mobile pay a lot. Good pricing.

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