Crescent Processing

Crescent Processing
  • Editor Rating

  • Rated 2.5 stars
  • OK

  • Crescent Processing
  • Reviewed by:
  • Published on:
  • Last modified: August 18, 2015
  • Disclaimer

Review Summary:

Crescent Processing is a company that we feel raises enough red flags that we are confident merchants can find better alternatives through their own research

Crescent Processing
  • Crescent Processing
  • Rating: 2.5
  • Reviewed by:
  • Published on: February 25, 2015
  • Last modified: August 18, 2015

Review Summary:

Crescent Processing is a company that we feel raises enough red flags that we are confident merchants can find better alternatives through their own research

View our Top Ranked Processor

While not the worst company that we have reviewed since launching this website, Crescent Processing is a company that we feel raises enough red flags that we are confident merchants can find better alternatives through their own research.

One of the issues that plagues Crescent Processing is a distributed sales force, while they do have in house representatives, when companies outsource a number of the sales in lowers their ability to properly train and monitor, and maintaining quality control for all merchants calling in.

It seems as though in an effort to prevent these potential issues from resulting in merchants constantly canceling accounts, Crescent Processing has one of the highest early termination fees we have come across – we have railed against the need/use of cancellation fees and specified term contracts in the past, but a 4 year contract with fees for early termination exceeding $450 was shocking to discover.

With a Better Business Bureau rating of C, we highly recommend that merchants perform real due diligence before signing a contract with Crescent Processing. Be sure that you have fully read and understand your merchant contract, as well as have received a full schedule of rates and fees so that you are not surprised when your statements begin coming in.

Before You Sign A Contract!

We recommend that all merchants speak with at least 2 processors before signing their contract. Why?…

First – You should feel comfortable with the sales representative, if you’re feeling pressure on the call or feel as though you are not a focus, it’s unlikely your experience will improve after signing your contract!

Second – Be wary of introductory rates (specifically qualified rates) in the initial pitch – each business is unique and the rates/fees that will actually save your business the most, are only available once the sales representative has learned about your business.

We currently have Cayan listed as our top ranked merchant service provider. However if they do not fit your needs, you can look through our full list of processors and find the one that is right for your business here.

About author

SMB Reviews
SMB Reviews 482 posts

SMBReviews is committed to providing small and mid-sized business owners with the information and resources they need to select the best service or product for their company.

Editor review

Costs
2.5/5
Sales
3/5
Customer Service
2/5
Ratings
1/5

2.13

Fair
2.13
Summary

Crescent Processing is a company that we feel raises enough red flags that we are confident merchants can find better alternatives through their own research

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