Alpha Card Services

Alpha Card Services
  • Editor Rating

  • Rated 3.5 stars
  • Very Good

  • Alpha Card Services
  • Reviewed by:
  • Published on:
  • Last modified: August 18, 2015

Review Summary:

Alpha Card Services offers merchants a well rounded merchant service experience, from pricing to service. While a strong option, we feel there are other processors who meet and exceed the value currently available through AlphaCard.

Alpha Card Services
  • Alpha Card Services
  • Rating: 3.5
  • Reviewed by:
  • Published on: February 25, 2015
  • Last modified: August 18, 2015

Review Summary:

Alpha Card Services offers merchants a well rounded merchant service experience, from pricing to service. While a strong option, we feel there are other processors who meet and exceed the value currently available through AlphaCard.

View our Top Ranked Processor

Alpha Card Services, founded in 2000 by Lazaros Kalemis, is officially known as a merchant services provider headquartered in Trevose, Pennsylvania. The company offers merchant, payroll and ATM services, as well as gift or reward cards and cash advances. Kalemis, who remains as CEO of the company, was inducted into the 2011 Philadelphia 100 Hall of Fame after the company was named to the Philadelphia Business Journal’s Top 100 for five consecutive years, an accomplishment they have earned since 2007. Alpha Card Services was also honored a Inc. Magazine’s 500/5000 fastest growing privately held companies for six consecutive years.

Alpha Card Merchant Services offer payment processing for all major credit and debit cards custom tailored to suit the needs of each customer. The company provides a wide variety of terminals, including standard dial-up, virtual and wireless. Alpha Card Services provides ecommerce, internet, and even smartphone processing options to allow businesses to handle transactions online or while customers are on-the-go.

The Better Business Bureau (BBB) lists Alpha Card Services as an accredited company, ranking them with an “A+.” In the past three years, BBB has received only ten complaints about the company and only seven of them were related to the products or services provided. A review of the complaints filed based on products or services show misunderstandings between the customer and the company regarding cancellation processes outlined in the contract. The most recent complaints filed with BBB were in April and June of 2013, related to billing/collection issues. In all three of those cases, Alpha Card Services addressed the customer complaint to BBB satisfaction. The complaint responses indicated a thorough documentation of customer conversations and correspondence, further indicating that Alpha Card Services keeps meticulous records to improve customer satisfaction.

Before You Sign A Contract!

We recommend that all merchants speak with at least 2 processors before signing their contract. Why?…

First – You should feel comfortable with the sales representative, if you’re feeling pressure on the call or feel as though you are not a focus, it’s unlikely your experience will improve after signing your contract!

Second – Be wary of introductory rates (specifically qualified rates) in the initial pitch – each business is unique and the rates/fees that will actually save your business the most, are only available once the sales representative has learned about your business.

We currently have Cayan listed as our top ranked merchant service provider. However if they do not fit your needs, you can look through our full list of processors and find the one that is right for your business here.

Alpha Card Services customers by in large are happy with the service they receive and as a result there are relatively few complaints about the company. In the few negative reviews that do exist, much of the problem lies in a failure to read the contract, which may be lengthy, regarding early cancellation, monthly fees and the length of the contract term. As always we feel that merchants should avoid processing companies that have contracts and cancellation fees, however if you sign up with them be aware that these items do exist.

The contract terms used by Alpha Card Services is a standard three-year term that renews automatically. Alpha Card Services charges an early termination fee, starting at $250, but which can include the monthly fees for the remainder of the contract. This has the potential to raise the termination fee significantly, and for an undetermined amount. In replies to the BBB regarding termination problems, in many cases, Alpha Card Services waived the early termination fee.

Like many in the industry, Alpha Card Services uses independent salespeople to market merchant services, which sometimes leads to less training and oversight from the company they represent. There are complaints that the sales force at Alpha Card Services failed to tell consumers important terms of the contract, which led to some confusion.

Based on the accreditation of the Better Business Bureau, who issued Alpha Credit Services as A+, and the lack of significant negative reviews on popular online review sites, it appears that Alpha Credit Services provides quality customer service at reasonable fees, although there is some question regarding the length of their contract and the fees related to early termination. The company has received several awards, and is listed as one of the fastest growing companies in the country.

About author

SMB Reviews
SMB Reviews 498 posts

SMBReviews is committed to providing small and mid-sized business owners with the information and resources they need to select the best service or product for their company.

Editor review

Costs
3.5/5
Sales
3.5/5
Customer Service
3/5
Ratings
3/5

3.25

Average
3.25

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