1st National Processing

1st National Processing
  • Editor Rating

  • Rated 2.5 stars
  • OK

  • 1st National Processing
  • Reviewed by:
  • Published on:
  • Last modified: August 18, 2015
  • Disclaimer

Review Summary:

An interesting company that offers solid resources for their merchants, but unfortunately rely on long term contracts for those interested in working with them.

1st National Processing
  • 1st National Processing
  • Rating: 2.5
  • Reviewed by:
  • Published on: February 25, 2015
  • Last modified: August 18, 2015

Review Summary:

An interesting company that offers solid resources for their merchants, but unfortunately rely on long term contracts for those interested in working with them.

View our Top Ranked Processor

During our research of 1st National Processing, we found various different items that seemed to contradict each other.

For instance, on their website they claim to have been in business for 15 years, yet in the footer of their page they claim that they have been in business since 1993. While this does represent a slight inconsistency, when a visitor clicks on the Better Business Bureau badge on their site, the information listed with the BBB says that the company was started in 2000 and has been accredited by the BBB since 2006.  Inconsistencies like this are warning signs for us that we really need to stay vigilant in our review of these companies.

While 1st National Processing does not mention it once on their About Us page, they are a subsidiary of iPayment.  This is relevant as iPayment is therefore the floor setter for 1st National. While 1st National is one of their larger subsidiaries and therefore often able to negotiate lower rates than iPayment themselves offer their clients, you are adding an additional filter through which your payments are being processed.

Before You Sign A Contract!

We recommend that all merchants speak with at least 2 processors before signing their contract. Why?…

First – You should feel comfortable with the sales representative, if you’re feeling pressure on the call or feel as though you are not a focus, it’s unlikely your experience will improve after signing your contract!

Second – Be wary of introductory rates (specifically qualified rates) in the initial pitch – each business is unique and the rates/fees that will actually save your business the most, are only available once the sales representative has learned about your business.

We currently have Cayan listed as our top ranked merchant service provider. However if they do not fit your needs, you can look through our full list of processors and find the one that is right for your business here.

What we found most interesting is the amount of information on their website. They offer a large number of consumer protection and information type of articles, which are actually a great resource for most merchants. However there is some self-serving going on, specifically in their section about contracts. They go on and on about the dangers of signing a contract, but seem to act as though there is no way to avoid it. They actually remark that it is impossible to sign a merchant account contract without signing on for a multi-year specified length agreement. This is just not true, and is only useful when trying to set up themselves as the “best” type of long term contract.

They are currently rated an A by the Better Business Bureau with 11 complaints levied against them over the past 36 months. There do not seem to be any out of the ordinary complaints, sadly it looks as though various 1st National Processing customers have also dealt with the issues of signing contracts that they did not fully understand.

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SMB Reviews
SMB Reviews 492 posts

SMBReviews is committed to providing small and mid-sized business owners with the information and resources they need to select the best service or product for their company.

Editor review

Costs
2.5/5
Sales
2/5
Customer Service
3/5
Ratings
2/5

2.38

Fair
2.38
Summary

An interesting company that offers solid resources for their merchants, but unfortunately rely on long term contracts for those interested in working with them.

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0 Comments

  1. Ronald Nyberg
    November 11, 05:16 Reply
    First National card processing merchant The all time worst company we have dealt with. extra long hold times. Nothing they say can be trusted unless you get it in print from them. To cancel even when out of contract they lie stall do not email cancel forms say its taken care of and more. Nothing happened except getting billed again for nothing. The response you get on the phone says its taken care of and nothing is done. 5 times We talked to them finally we put a stop payment on our bank to them... Warning do not do business with these people................ warning

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