Volusion, like many eCommerce providers, has many highs and a few lows. Where customer service and products are concerned, Volusion shines, but a few large quirks keep it from getting to the top of our reviews. All in all though Volusion is a service that deserves a look from prospective businesses. It has the potential to be your answer.
Getting right into the background, Volusion is one of the largest eCommerce shopping cart platforms around today. They service a number of high level clients and many smaller businesses as well. That track record speaks for itself. The size grants them a little perceived leeway in practices smaller platforms just aren’t in the business of doing. Bandwidth overcharge fees per gb and associated fees mark the first quirk, if you can call it that, where Volusion misses the point. Many competing platforms do not put such limits on clients.
Volusion’s size does benefit customers in some big ways though. In-house merchant services are available with relatively attractive rates (2.15% per transaction) and no monthly minimums or fees if you choose to use your own merchant service to process credit cards. Volusion is compatible with most external merchant services.
The backend has all the tools you could need in developing your site and then some. The issue to watch out for is that not all features are available in all price points. This is unusual in a market where it is common to have features available regardless of the price range, with markups inherent in some third party apps and overall number of visits and products per month. Unless you run a smaller business, we found using anything less than the Plus plan limits available features that are frequently used by businesses.
As you build your site take note that the startup tutorial is somewhat limited. This is worth noting to novice developers. As you design also note that while there are a number of templates, not all of them are optimized to detect the type of device they are being used on by prospective customers. The ones that do are somewhat bland, but can be jazzed up by users. The alternative is premium templates that run from $50-$900. If you decide to try your hand at building your own there are a number of ways to get support and a talented staff of knowledgeable people.
Volusion has built up its customer service of late. Be sure to look into the dates of complaints as our review process shows great customer interaction despite previous negative reviews. Short wait times and knowledgeable people on the other end of the phone and LiveChats were consistent in our experience.
For smaller businesses the customer support is solid, which helps with an initially bare setup wizard. Be aware of the bandwidth your business will require during the free trial so you can choose the right plan before you get hit with pesky surcharges.
Volusion has the size to be a giant in the eCommerce industry and can be the answer, especially to larger businesses whose needs lend themselves to Volusion’s higher priced, unlimited bandwidth plans.
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