3dcart

3dcart
  • Editor Rating

  • Rated 3.5 stars
  • Very Good

  • 3dcart
  • Reviewed by:
  • Published on:
  • Last modified: August 24, 2015

Review Summary:

Much like any ecommerce provider, 3dcart gets high marks in some categories and loses out in others. While the inexperienced or less tech savvy business owners may look elsewhere, for those with little need for support and the already initiated web developers the service offers an attractive platform at a very reasonable price.

3dcart
  • 3dcart
  • Rating: 3.5
  • Reviewed by:
  • Published on: August 1, 2015
  • Last modified: August 24, 2015

Review Summary:

Much like any ecommerce provider, 3dcart gets high marks in some categories and loses out in others. While the inexperienced or less tech savvy business owners may look elsewhere, for those with little need for support and the already initiated web developers the service offers an attractive platform at a very reasonable price.

Choosing the right ecommerce provider can be a big deal, especially to first time users. The relative age of a platform can go some way in telling its overall success. 3dcart has been in the business since 1997 and could be the solution to your ecommerce needs, depending on your technical ability. That ability is key when it comes to 3dcart.

We’ll get to customer service later on in this review, but be forewarned that our review process saw 3dcart as a provider tailored to seasoned professionals over the uninitiated. For those with some level of tech savvy or web design ability, 3dcart offers everything else you’ll need at very competitive pricing in a largely do-it-yourself environment.

Pricing is an important component to any business decision. 3dcart has you covered with a bevvy of options, each boasting unlimited support with no setup or transaction fees. The Nano-plan starts at only 9.99/month and grants 25 products for those mom and pops out there. Four other plans are available, checking in from 19.99 to 99.99, with the largest plan offering unlimited products. Each plan can start out with a free trial that doesn’t ask for a credit card.

As far as design is concerned, that DIY approach is first encountered as you build your site. The features are all present and accounted for, but operating them requires users to go through a somewhat clunky admin panel. Drag and drop features are available which help the process, but going through the admin panel is still part of the deal. Templates too, at least those that don’t come with a premium, are a little lacking, though there are a number of options to choose from. While somewhat dated, they do offer the more experienced web developers a starting point with which to jump from. For those with less time for developing web pages, premium templates are available to expedite the process.

Back in the corner of those seasoned developers, 3dcart offers support for HTML and CSS, both of which are relatively easy to work with. There are a number of add-ons, to incorporate everything from email marketing and live chats to accounting and shipping features. The price of add-ons ranges wildly in cost and recurrence so be sure to pay attention to what you’re adding on and where.

The back-end and security associated with 3dcart gets high marks in our review process. The mobile app works well and while there isn’t an option to process payments from it in brick and mortar stores, this was the only real issue we found. Depending on which features you choose to add on, reporting and accounting can act as a well-oiled machine. The back end reports are detailed and options abound. Security also gets good marks, with standard SSL encryption and an array of McAfee protection. The best part of these services is that there is no additional fee for them, which is all too common in most of the ecommerce market.

Which brings us to 3dcart’s Achilles heel. While advertised as having short wait times of 5 minutes and 30 seconds for phone and LiveChat respectively, our review process saw a large number of issues with this claim, many waiting much longer and unhappy with the eventual service that came with each call. For those prospective clients who need support often, some competing ecommerce platforms may offer a package that includes more in the way of customer support.

 

About author

SMB Reviews
SMB Reviews 473 posts

SMBReviews is committed to providing small and mid-sized business owners with the information and resources they need to select the best service or product for their company.

Editor review

Price
4.35/5
Features
4.5/5
Support
3/5
Ease of Use
3/5

3.57

Average
3.57
Summary

Much like any ecommerce provider, 3dcart gets high marks in some categories and loses out in others. While the inexperienced or less tech savvy business owners may look elsewhere, for those with little need for support and the already initiated web developers the service offers an attractive platform at a very reasonable price.

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