Response to Letter Regarding Defective Merchandise

Dear

This is to acknowledge your letter of [date] , in
which you informed us that the merchandise delivered to
you on [date] was defective.

If you will read our terms and conditions for sale, you
will note that our policy provides our customers with
[time] to inspect and either accept or reject our
merchandise in regards to defects, inasmuch as we feel
this affords our customers an adequate period of time to
be assured that the merchandise is free from defects.
Since this is the first time you have made this request
of us, we will accept the return of the merchandise and
issue a credit to your account in the amount of $ .
Please [instructions for return of merchandise].

We are sorry that you experienced a problem with our
product and appreciate having your firm as one of our
valued customers.

 

About author

SMB Reviews
SMB Reviews 473 posts

SMBReviews is committed to providing small and mid-sized business owners with the information and resources they need to select the best service or product for their company.

You might also like

Business Forms

Affidavit of No Lien

AFFIDAVIT OF NO LIEN STATE OF___________________ COUNTY OF__________________ Before me, a duly commissioned Notary Public within and for the State and County aforesaid, personally appeared________ _________who, after being duly sworn

Business Forms

Replacement As A Result of Damage During Shipping

Dear It was distressing to learn that the chocolate we shipped to your firm last week arrived in bits and pieces. Per your request, a new shipment for 30 lbs.

Business Forms

Acceptance of Order with Delivery in Lots

Date: _ To: _ [Customer] We acknowledge acceptance of your order as per your order of _, 19_. The goods will be shipped to you in the following lots: [Specify

0 Comments

No Comments Yet!

You can be first to comment this post!