Response to Letter Regarding Damaged Goods

Dear

Your letter of [date] in which you described the
condition of the

Please return the damaged goods to us by placing the
original carton inside a slightly larger box and attaching
a copy of your letter to us on the outside of the package.
Upon receipt of the merchandise, we will immediately send
you a replacement and a check to reimburse you for the
extra shipping expense.

I am sorry for this inconvenience, but this procedure must
be followed for insurance purposes.

Thank you for your understanding and patience.